Refund policy

Returns and Exchanges

At our store, we always make sure that our products are of good quality and are carefully inspected before shipping.If you are not satisfied with the product(s) you have ordered please contact our customer service via email at and we will help you with your return.

You can request the return of unwanted product(s) within 3 days of the delivery date.

Please note that item(s) must be returned to us in their original (re-saleable) condition with all labels and additional supplementaries attached.

If any of the conditions are not met we can not accept the returned parcel.


You can start the return process within three (3) days of receiving your order. You can announce your return to our customer service team via email at within the three days deadline.

After your return arrives back to us, our team will start the quality control process. As we are unable to provide free return, you should arrange the shipping method and costs. Thank you for your understanding. We can not refund the costs of shipping in case the return does not pass our quality control process..

We will send you a confirmation email or confirm via phone call when your return has arrived. We shall refund the total of your return after passing quality control (excluding shipping and return fees). The refund will be made to the original form of payment directly to the credit card or Mobile Money account with which the payment was made. This process might take up to 10-14 days.

Any unconfirmed return that arrives after the third day deadline will not be eligible for a refund.

The right of refund is not available for a non-consumer entity. I.e. an enterprise which acts in the scope of its profession.


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